Interviewer Scripts

Physician Interviewer

Lab Tech Interviewer

Phlebotomist Interviewer

Phlebotomy Manger Interviewer

Interviewee Scripts

Physician Interviewee

Lab Tech Interviewee

Phlebotomist Interviewee

Phlebotomy Manager Interviewee

Background

Current State

Root Causes

Targets & Metrics

Develop Countermeasures

Implement Countermeasures (PDSA)

Follow Up Plan