Case 4: Mystery of the Multiplied Medical Record

LEARNING OBJECTIVES

By the end of this course you will be able to:

1. Describe the key components of a Root Cause Analysis

2. Demonstrate how to identify root causes of an error

3. Practice creating high reliability system improvement

Course materials

• Download all RCA Case 4 course materials in a .zip file

If you cannot access a zip file on your computer, course materials can be individually downloaded here.

• Case 4 RCA PowerPoint

• Case 4 Chart Notes (Also available via QR code and link embedded in the PowerPoint)

• Case 4 Interviewee Scripts (Also available via QR code and link embedded in the PowerPoint)

• Case 4 Interviewer Scripts (Also available via QR code and link embedded in the PowerPoint)

• Facilitators Guide

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